Access to Staff After Hours

PATIENT HANDBOOK

Access to Staff After Hours


Access to SOAR staff is available for emergencies 24 hours a day, 7 days a week.

  • Just call the regular number for the clinic during regular business hours.
  • After regular business hours SOAR has an answering service that you can leave a massage with and the service will contact an on call employee for support. Return calls after hours will be for emergencies only, all other messages left will receive a return call the following business day.
  • Emergencies typically involve issues of dosing and/or hospitalization which need to be addressed immediately.  Scheduling or rescheduling appointments are not emergency situations.
  • Patients with physical health emergencies need to contact or go to the nearest hospital emergency room.
  • Patients with mental health emergencies need to contact or go to the nearest mental health provider. SOAR has a cooperative agreement with Glenbrook Hospital and the number is available from a SOAR Staff member at your request.


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